Help Center

How can we help?

Need help with something? Fill out a support request and our team will get back to you as soon as possible.

Frequently Asked Questions

What is impay?

impay is a digital wallet app that lets you manage your balance, send money, deposit funds, and access financial services in one place.

How do I get started with impay?

Download the app, create an account, verify your email, and complete identity verification if prompted. Then use the Dashboard to deposit, transfer, or view your wallet.

How do I contact customer support?

Open Help & Support from Settings, browse FAQs by topic, or tap Contact Support to reach our team.

Explore topics

Help Center & FAQs

10 FAQs about impay

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Getting Started

10 FAQs for new users

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Billing & Payments

10 FAQs on deposits and transfers

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Account & Privacy

10 FAQs on account and privacy

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Technical Issues

10 FAQs on technical issues

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Contact Support

Our support team is available Monday – Friday, 9 AM – 6 PM (PHT). We typically respond within 24 hours.

Submit Your Request Quick Links