Billing & Payments

Open Deposit from the Dashboard or Wallet, select bank transfer or your bank's funding option, and follow the on-screen steps. Your balance updates after your bank confirms the deposit.

Tap Transfer, choose bank or e-wallet transfer, enter the recipient's account details and amount, review fees and limits, then confirm with your passcode.

Available options depend on your region and account status. Open Deposit or Transfer to see what you can use. Complete identity verification if some methods are locked.

Transfers may stay pending during bank processing or a security review. Check status in Transaction History and wait before sending again.

Common reasons include low balance, daily limits, incorrect recipient details, or a failed security check. Read the on-screen message and try again when resolved.

Wait a few minutes for processing to finish. If the balance is still wrong, save the reference number from your receipt and contact support.

Some transfers and higher limits require completed identity verification (KYC). Go to Settings → Verification to check your status and submit documents if prompted.

Open Wallet or Transaction History from the Dashboard to view deposits, transfers, fees, and recent activity.

Update the app, restart your device, and check your internet connection. Contact support with your device model and what you were doing if it continues.

We use secure sign-in, passcode confirmation for transfers, and monitoring for unusual activity. Never share your password, OTP, or passcode with anyone.