Technical Issues

Force close the app, restart your device, and install the latest version from your app store. If it still fails, reinstall the app and sign in again.

Check your internet connection, close other apps to free memory, and update to the latest version. Restart your device if the problem continues.

Confirm your email is correct and tap Forgot Password to reset. Check your internet and try again. Contact support if the error message continues.

Check spam or junk folders, wait a few minutes, and request a new code. Make sure the email or phone on your profile is correct.

Open your device's app store, search for impay, and tap Update. Keeping the app updated fixes bugs and improves security.

Check Transaction History for the status. If it shows failed or pending, wait a few minutes. If it remains wrong, save the reference number and contact support.

Go to Settings → Notifications and turn alerts on. Also enable notification permissions for impay in your device settings.

impay supports recent versions of iOS and Android on compatible smartphones. Update your operating system and app for the best experience.

We never ask for your password, OTP, or passcode by message or call. Do not click unknown links. Use only the official app and contact support if unsure.

Tap Contact Support in Help Center and describe what happened, including any error message, time, and steps you took. Screenshots help us resolve issues faster.