Topic overview
Getting Started
10 FAQs for new users
How do I create an impay account?
How do I verify my email address?
What do I need for identity verification (KYC)?
How do I set up a passcode?
I'm new and cannot log in. Where do I start?
How do I send money for the first time?
How do I set up my wallet for the first time?
What should I complete before my first deposit or transfer?
What security basics should I set up as a new user?
Where should I go for help after Getting Started?
Related topics
Contact Support
Our support team is available Monday – Friday, 9 AM – 6 PM (PHT). We typically respond within 24 hours.