Help Center & FAQs

impay is a digital wallet app that lets you manage your balance, send money, deposit funds, and access financial services in one place.

Download the app, create an account, verify your email, and complete identity verification if prompted. Then use the Dashboard to deposit, transfer, or view your wallet.

Open Help & Support from Settings, browse FAQs by topic, or tap Contact Support to reach our team.

Our team is available Monday–Friday, 9 AM–6 PM (PHT). We typically respond within 24 hours on business days.

In Help Center, choose a category such as Getting Started, Billing & Payments, Account & Privacy, or Technical Issues. Each section has FAQs for common questions.

Yes. We use secure sign-in, passcode protection, identity verification, and monitoring to help keep your account and transactions safe.

Go to Settings → Language and select your preferred language. The app will update menus and messages accordingly.

Fees depend on the transaction type and funding method. Review the amount summary on the Deposit or Transfer screen before you confirm.

Note the exact message, check your internet connection, and try again. If it continues, open Technical Issues in Help Center or contact support with a screenshot.

Go to Settings → Terms of Service or Privacy Policy to read them anytime. We recommend reviewing these when you create your account.